We stand by the enduring quality of our products. In the rare event of a defect, we commit to repair or replace your lamp free of charge within a period of 7 years. Please note that this warranty does not cover bulbs. Loyal customers of more than 7 years are still offered help for replacement parts or discounts on new units. Lost or broken filter or base screws will ship for free.
Not completely satisfied? We offer a 60-day return or exchange policy. We will refund the total amount paid, less a $35 restocking fee. Return shipping costs to our facility are to be borne by the customer. If the product was purchased elsewhere, please refer to the vendor’s return policy.
If your purchase was made through a 3rd party, such as Amazon, you can register your warranty here. Encountering an issue? Don’t hesitate to contact us directly before returning your unit to a third party. We’re here to swiftly address any concerns.
Even if your 7-year warranty has elapsed, rest assured that we will still strive to assist you. We stock a wide range of replacement parts and remain committed to your satisfaction.
To ensure a smooth process, please call us prior to returning a unit at 1-800-263-0066.