First of all, you can rest assured knowing you’re in good hands.
Northern Light Technologies prides itself on our dedicated and knowledgeable customer service staff. As a result, we have built up our clients trust and satisfaction.
Northern Light Technologies undertakes to repair or replace a defective lamp at no charge for a period of 7 years. The bulbs are not under warranty.
Want to return or exchange your unit? For a period of 60 days after purchase we will refund the total paid, less $35 for restocking. Shipping costs to our plant must be paid by you. If the lamp was not purchased from us, please see vendor for return policy.
Purchased through a 3rd party such as Amazon? Register for your warranty here: www.northernlighttechnologies.com/warranty
Rather than sending your unit back to a third party, contact us first. We’ll be happy to help solve any issue you may be having.
However, if you’re outside of your 7 year warranty please don’t worry. We will still make our best effort to help you! In fact, we have many replacement parts available.
Please note that you MUST call us at 1-800-263-0066 before returning a unit.